Qatar PR Network, Online Press Release from qatar and Doha city
 
Shipping & Logistic(Shipping and Logistic)
Filter PR by
  
Qatar Airways Cargo Launches the Digital Lounge
 
Qatar Airways Cargo Launches the Digital Lounge

Qatar Airways Cargo’s Digital Lounge will provide the gateway to its Next Generation services: simplicity, scope, and security were the carrier’s guiding principles in the redesign of its web platform.
 

DOHA, Qatar –The first step in Qatar Airways Cargo’s Digital transformation journey is visible with its brand-new website released in May this year. The new website boasts of a brand-new design which offers simple navigation, intuitive positioning of information backed with robust security. Since the new website is cloud-based and requires fewer clicks to source relevant information, it also boasts of a lower carbon footprint than its predecessor.

In accordance with its VISION 2027 and through its partnership with Salesforce, Qatar Airways Cargo has now pioneered its next generation Digital Experience platform with a revamped, comprehensive, and intuitive cargo customer portal called ‘Digital Lounge.’ The Digital Lounge experience will bring in added value to the airline’s customers, offering better engagement and interaction, increased productivity and time management, as well as better visibility, transparency and performance monitoring.

The Digital Lounge portal is built on the Salesforce platform and provides Qatar Airways Cargo’s customers with a seamless digital experience, leveraging Salesforce Customer 360 features integrated with its native Experience and Analytics platform. The Digital Lounge will give customers full access to a broad range of activities with a single access. The platform offers instant confirmation for General Cargo bookings subject to availability and required validations. The airline’s customers can book free sale and allotments with dimensions (excluding BUP). In future, customers will be able to book any product available in the portfolio of Qatar Airways Cargo through the Digital Lounge.  
 
The Digital Lounge acts as a comprehensive platform and offers customers several features such as booking, shipment tracking, account management, reporting, and other services online. Customers will be able to retrieve information more quickly, and will no longer have to resort to phone or email communication as in the past. Greater process efficiencies result in a better use of resources and less negative environmental impact. 
 
“Digitalisation is the cornerstone of The Next Generation, which places user experience and ease at the centre of our activities,” Guillaume Halleux, Chief Officer Cargo at Qatar Airways, underlines. “Through the Digital Lounge, Qatar Airways Cargo has opted for an omni-channel digital strategy whereby the customers are given a wide variety of choices in how they wish to interact with us.” 
 
Over the past two years, with the utilisation of API (Application Programming Interface) technology, third-party digital marketplaces have seen unprecedented user growth as customers have quickly embraced the offer of real-time market capacity and rate information, and access to immediate booking confirmation. Following its highly successful global launch on WebCargo last year, Qatar Airways Cargo now also offers its capacity on CargoAi and Cargo.one in selected markets, and is thus present on all three leading third-party digital marketplaces. 
 
All three platforms are actively developing new products to match market requirements. The cargo carrier signed up for WebCargo Pay by Freightos in seven countries: Spain, Ireland, Japan, Singapore, United Kingdom, the United States and South Africa, enabling customers to add cash credits to their account to easily book shipments from the WebCargo platform, without a bank guarantee. With WebCargo Pay, the cargo carrier is offering non-IATA or CASS freight forwarders as well as customers who are not registered with Qatar Airways, the possibility to e-book cargo on flights in the Qatar Airways Cargo network.
 
To support its rapid e-booking growth and provide full real-time rate transparency and swift auto confirmation, Qatar Airways Cargo has selected PROS pricing and quoting solutions. PROS constitutes a fundamental pillar in the airline’s new pricing strategy. This unique digital technology will assist the carrier in achieving its strategic growth objectives by enabling personalised real-time pricing across all available channels. 

 

Posted by : Qatar and Doha City PR Network Editorial Team
Viewed 3684 times
PR Category : Shipping and Logistic
Posted on : Monday, October 10, 2022  5:46:00 PM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of QatarPRNetwork.com.
Previous Story : GWC Transports Suhail and Suraya To Their Home In Qatar
Next Story : Bin Yousef Cargo Brings Outstanding Shipping Solutions Power...
Email this article Print this article

Share this article with your friends and followers
NewsVine
Back to Section Home

Related Stories



 
 
Most Viewed Press Release posted in the last 7 days
Pandora Joins Forces with Marvel for a New Guardians of the Galaxy Collection [8764-Views]
Find a Gift as unique as your Love [7032-Views]
Let's Get Ready with essence Products this Valentines [6692-Views]
Chloé Unveils the New SS23 Eyewear Campaign [5105-Views]
UPS Releases 4Q 2022 Earnings [4996-Views]
CATRICE Brings Love to Your Look with its Valentine-Ready Products [4720-Views]
Bahrain's Al Hashemi Crowned Custodian of the Two Holy Mosques Endurance Cup Champion in AlUla [4271-Views]
Qatar Airways Announces Indian Superstar Deepika Padukone as Global Brand Ambassador [4124-Views]
For Everyone that Loves like a Mother [3231-Views]
Air Cargo Makes a Soft Start to 2023 [3097-Views]
Air Cargo Closes 2022 Near Pre-Pandemic Levels [3076-Views]
Passenger Demand Recovery Continued on Track in December 2022 and for the Full Year [2919-Views]
Mondrian Doha Celebrates the Art of Self-Love with LOVE YOURSELF Campaign Launch [1837-Views]
QIC Group at the InsureTek International Conference & Golden Shield Excellence Awards 2023 [1605-Views]
Al Shurfa Welcomes Diners ‘From Dusk till Dawn' [1512-Views]
Education Above All Foundation to hold key talks at Doha's Fifth United Nations Conference on the Le... [1440-Views]
Carnegie Mellon hosts 500 Students for Pi Day Math Contest [1207-Views]
WCM-Q Alumna Wins Prestigious US Scholarship Award [1186-Views]
Doha Festival City Launches the 4th Edition of Homeware Festival as Part of Shop Qatar [1171-Views]
Park Hyatt Doha Unveils New Exclusive Package for Guests visiting from the Kingdom of Saudi Arabia t... [1148-Views]
 
RSS Facebook Twitter LinkedDin QatarPRNetwork.com on Instagram
 
Top Sections
 
Top Stories